POPIA Compliance Notice

This notice is issued in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa. It explains how PM Locksmith processes personal information and what your rights are as a data subject.

Who is the responsible party?

PM Locksmith is the responsible party for any personal information collected through this website or in the course of providing locksmith services. Contact: +27 78 780 9046.

What personal information we process

• Name and contact number submitted via the quote or contact form.
• Service details provided to facilitate your locksmith request.
• Anonymous analytics data via Google Analytics (no personal identifiers).
• Ad interaction data collected via Google Ads for campaign measurement.

Lawful basis for processing

We process personal information on the following lawful bases under POPIA:

• Contractual necessity — to respond to your service request and arrange a locksmith.
• Legitimate interest — to improve our service offering and measure advertising effectiveness.
• Consent — where you voluntarily submit information via our website forms.

Third-party processors

PM Locksmith uses the following third-party services which may process data on our behalf:

• Google LLC — Analytics and Ads measurement. Google's processing is governed by the Google Privacy Policy. Google is a certified Data Protection Framework participant.
• Meta (WhatsApp) — Communication platform used for contact and quote responses. Governed by WhatsApp's Privacy Policy.

Cross-border transfers

Analytics data processed by Google may be transferred outside South Africa (to servers in the United States or other jurisdictions). Google maintains appropriate safeguards in accordance with POPIA's cross-border transfer requirements.

Your rights as a data subject

Under POPIA, you have the right to:

• Be informed about the processing of your personal information.
• Access your personal information held by PM Locksmith.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

How to exercise your rights

Contact PM Locksmith directly at +27 78 780 9046 to submit a data access, correction, or deletion request. We will respond within 30 days.

Information Regulator contact

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa:

• Website: www.justice.gov.za/inforeg
• Email: inforeg@justice.gov.za

Changes to this notice

This POPIA notice may be updated from time to time to reflect changes in legislation or our data practices. The current version is always available on this page.